Shipping policy

Shipping Policy

At LOLAY Naturals, we are committed to delivering your orders safely and on time. Please review our shipping policy below for complete details regarding order processing, shipping timelines, charges, and delivery conditions.

1. Shipping Locations

We currently offer shipping across India only.

For international, GCC, or worldwide shipping inquiries, please contact us at:
lolaynaturals@gmail.com

2. Order Processing Time

All orders are typically processed within 2–4 business days after order confirmation.

  • Orders are processed on business days only (excluding Sundays and public holidays).
  • During peak seasons, sales, festivals, or promotional periods, processing times may be slightly extended.

3. Domestic Delivery Timeline (India)

Once dispatched, orders are typically delivered within 3–7 business days across India.

Delivery timelines may vary depending on:

  • Shipping destination
  • Courier partner availability
  • Remote or non-metro locations
  • Unexpected logistical delays

4. International Shipping

At present, direct international checkout may not be available on our website.

For international, GCC, or worldwide shipping requests, customers are requested to contact us at:
lolaynaturals@gmail.com

Estimated international delivery timelines (where applicable):
7–15 business days, depending on destination and customs clearance.

5. Shipping Charges

Shipping charges are calculated based on location and/or package weight at checkout.

Free Shipping Offer

We offer free shipping on orders above ₹999 within India.

  • Orders below ₹999 may incur shipping charges depending on the delivery location and order weight.
  • Final shipping charges, if applicable, will be displayed at checkout before payment.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for all serviceable locations across India.

  • COD availability depends on the serviceability of your pin code.
  • An additional 5% COD charge is applicable on all Cash on Delivery orders.
  • Any applicable COD fee will be shown during checkout before order confirmation.

7. Courier Partners

To ensure safe and reliable delivery, we may ship orders through trusted courier partners such as:

  • India Post
  • DTDC
  • Professional Courier

Courier partner selection may vary based on the shipping address, serviceability, and order type.

8. Order Tracking

Once your order is dispatched, you will receive your tracking details via WhatsApp.

Please ensure that the mobile number provided at checkout is accurate and active to receive shipping updates.

9. Delivery Delays

While we strive to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier service disruptions
  • Strikes or transportation issues
  • Remote-area delivery limitations

Please note that all delivery timelines are estimated and not guaranteed.

10. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate and complete shipping details at the time of placing an order.

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Failed delivery attempts
  • Refusal to accept delivery

Then:

  • The customer may be required to pay re-shipping charges for re-dispatch.
  • LOLAY Naturals shall not be held responsible for delays or failed deliveries caused by incorrect address information provided by the customer.

11. Damaged, Lost, or Missing Packages

If your order arrives damaged, appears lost in transit, or is marked as delivered but not received, please contact us within 24–48 hours of delivery/update.

To help us resolve the issue quickly, please share:

  • Your Order Number
  • Clear photos of the package/product (in case of damage)
  • A brief description of the issue

Contact us at:

Please note:

  • Claims raised after the above timeframe may not be eligible for review.
  • Resolution for lost or transit-damaged orders will be subject to courier investigation and verification.

12. Shipping Restrictions

Please note the following standard shipping restrictions:

  • Orders are generally not processed or dispatched on Sundays and public holidays
  • Delivery to remote or non-serviceable areas may take additional time
  • Shipping is subject to courier serviceability by pin code
  • We may be unable to deliver to certain locations where courier coverage is unavailable
  • Delivery timelines for remote areas may exceed the standard estimated timeframe

13. Contact for Shipping Support

For any shipping-related questions, delivery issues, or special shipping requests, please contact us:

We’ll be happy to assist you.

14. Policy Updates

LOLAY Naturals reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.